Telephone Mystery Shopping: Reservations & Sales
Telephone Mystery Shopping Program allows hotels to transform their reservation department to a real sales team, increase reservations conversion rate and quality of service. For sales department it is great start to make first sales pitch at maximum pace and with maximum result.
What We Offer
We provide hospitality telephone mystery shopping services for hotels worldwide.
Telephone Mystery Shopping
Telephone mystery call checks are available for reservations and sales departments.
What we doFlexible Online System
Hotels get access to online recordings of mystery calls, reports and flexible trend reporting.
Online system overviewSales and Quality Control
You get an efficient tool to increase hotel sales and level of service.
Your benefits
Telephone Mystery Shopping program increases reservation conversion rate and level of telephone service.
Big Tree provides the Telephone Mystery Shopping services in accordance with the international standards of Mystery Shopping methodology. The current program is developed together with our partner the Kennedy Training Network company, that provides telephone mystery shopping services in US. The program is used by many hotels around the world, including Germany, Austria, USA, Russia, Ukraine, Latvia, Montenegro, etc.
We establish control over reservation agents and sales staff standards and sales algorythms compliance, as well as improve the quality of service.
Focusing on closing sales is very important in the reservations process. Reservations agent who acts as a sales manager conducts the conversation proactively, reveals guest details and uses them during the conversation. Thus the reservation department turns into an effecient hotel sales channel.
Choose plan

Your Benefits
We provide flexible services in accordance with international hospitality SOPs with adjustments based on your business individuality.
- Increase reservations conversion rate
- Increase hotel revenue through telephone reservations channel
- Checking targeted agents in predefined time periods
- Control your agents and sales staff SOPs compliance
- Data privacy guarantee
- Relevant call scenarios in accordance to your requirements
- Extended reports including recommendations and tips
- Online access to call recordings, reports and trend reporting
- Flexible online trend reporting by hotel, operator and time period
- Online support
- Special approach to hotel chains mystery checks
- No setup fee
Online platform
All our clients get access to online platform with rich capabilities on mystery check tracking and reporting.



Our Options
The price for reservations mystery calls is available in two plans, additionally you can order calls for sales department.
Basic
- Reservation mystery call
- Relevant guest profile
- Baseline criterias
- Relevant call scenario
- Call recordings
- Call reports
- Online trend reporting
- Masking call numbers
- No setup fee
Premium
- Reservation mystery call
- Relevant guest profile
- Adjustable criterias
- Relevant call scenario
- Call recordings
- Extended call reports
- Online trend reporting
- Masking call numbers
- 24/7 call period
- Targeted agents
- No setup fee
Sales
- Sales mystery call
- Relevant company background
- Adjustable criterias
- Relevant call scenario
- Call recordings
- Extended call reports
- Online trend reporting
- Masking call numbers
- Targeted sales persons
- Proposal review
- No setup fee
You can order 5 calls minimum. But for maximum result we suggest 12 months signup period with a recommended amount of 2 calls per agent monthly. 10% discount for 12 months subscription applied.
About
Big Tree is the leading international mystery shopping provider in hospitality industry. We have more then 10 years of successfull experience working in different regions of the world.
We provide mystery call services for hotels of various segments, size and location. We also offer mystery check services for brands and hotel groups with rich reporting capabilities.
Our Experience
310+
Customers
7 700+
Mystery Calls Annually
Our client list for telephone mystery shopping include leading hospitality chains and individual hotels such as Accor, Hyatt, Hilton, IHG, Kempinski, Marriott, Azimut Hotels, Cosmos Group, to name a few















