Telephone Mystery Shopping: Reservations & Sales

Telephone Mystery Shopping Program allows hotels to transform their reservation department to a real sales team, increase reservations conversion rate and quality of service. For sales department it is great start to make first sales pitch at maximum pace and with maximum result.

What We Offer

We provide hospitality telephone mystery shopping services for hotels worldwide.

Telephone Mystery Shopping

Telephone mystery call checks are available for reservations and sales departments.

What we do

Flexible Online System

Hotels get access to online recordings of mystery calls, reports and flexible trend reporting.

Online system overview

Sales and Quality Control

You get an efficient tool to increase hotel sales and level of service.

Your benefits

Telephone Mystery Shopping program increases reservation conversion rate and level of telephone service.

Big Tree provides the Telephone Mystery Shopping services in accordance with the international standards of Mystery Shopping methodology. The current program is developed together with our partner the Kennedy Training Network company, that provides telephone mystery shopping services in US. The program is used by many hotels around the world, including Germany, Austria, USA, Russia, Ukraine, Latvia, Montenegro, etc.

We establish control over reservation agents and sales staff standards and sales algorythms compliance, as well as improve the quality of service.

Focusing on closing sales is very important in the reservations process. Reservations agent who acts as a sales manager conducts the conversation proactively, reveals guest details and uses them during the conversation. Thus the reservation department turns into an effecient hotel sales channel.

Choose plan

Your Benefits

We provide flexible services in accordance with international hospitality SOPs with adjustments based on your business individuality.

Increase reservations conversion rate
Increase hotel revenue through telephone reservations channel
Checking targeted agents in predefined time periods
Control your agents and sales staff SOPs compliance
Data privacy guarantee
Relevant call scenarios in accordance to your requirements
Extended reports including recommendations and tips
Online access to call recordings, reports and trend reporting
Flexible online trend reporting by hotel, operator and time period
Online support
Special approach to hotel chains mystery checks
No setup fee

Online platform

All our clients get access to online platform with rich capabilities on mystery check tracking and reporting.

Our Options

The price for reservations mystery calls is available in two plans, additionally you can order calls for sales department.

Basic

Reservation mystery call
Relevant guest profile
Baseline criterias
Relevant call scenario
Call recordings
Call reports
Online trend reporting
Masking call numbers
No setup fee

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Premium

Reservation mystery call
Relevant guest profile
Adjustable criterias
Relevant call scenario
Call recordings
Extended call reports
Online trend reporting
Masking call numbers
24/7 call period
Targeted agents
No setup fee

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Sales

Sales mystery call
Relevant company background
Adjustable criterias
Relevant call scenario
Call recordings
Extended call reports
Online trend reporting
Masking call numbers
Targeted sales persons
Proposal review
No setup fee

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You can order 5 calls minimum. But for maximum result we suggest 12 months signup period with a recommended amount of 2 calls per agent monthly. 10% discount for 12 months subscription applied.

About

Big Tree is the leading international mystery shopping provider in hospitality industry. We have more then 10 years of successfull experience working in different regions of the world.

We provide mystery call services for hotels of various segments, size and location. We also offer mystery check services for brands and hotel groups with rich reporting capabilities.