Mystery Calls: Reservations & Sales
Mystery Call Program allows hotels to transform their reservation department to a real sales team, increase reservations conversion rate and quality of service. For sales department it is great start to make first sales pitch at maximum pace and with maximum result.
What We Offer
We provide hospitality telephone mystery shopping services for hotels worldwide.
Telephone Mystery Shopping
Telephone mystery call checks are available for reservations and sales departments.What we do
Flexible Online System
Hotels get access to online recordings, reports and flexible trend reporting.Online system overview
Reservations mystery call program increases reservation conversion rate and level of telephone service.
Big Tree provides the mystery call services in accordance with the international standards of Mystery Shopping methodology. The current program is developed together with our partner the Kennedy Training Network company, that provides telephone mystery shopping services in US. The program is used by many hotels around the world, including Germany, Austria, USA, Russia, Ukraine, Latvia, Montenegro, etc.
We establish control over reservation agents and sales staff standards and sales algorythms compliance, as well as improve the quality of service.
Focusing on closing sales is very important in the reservations process. Reservations agent who acts as a sales manager conducts the conversation proactively, reveals guest details and uses them during the conversation. Thus the reservation department turns into an effecient hotel sales channel.
We provide flexible services in accordance with international hospitality SOPs with adjustments based on your business individuality.
- Increase reservations conversion rate
- Increase hotel revenue through telephone reservations channel
- Checking targeted agents in predefined time periods
- Control your agents and sales staff SOPs compliance
- Data privacy guarantee
- Relevant call scenarios in accordance to your requirements
- Extended reports including recomendations and tips
- Online access to call recordings, reports and trend reporting
- Flexible online trend reporting by hotel, operator and time period
- Online support
- Special approach to hotel chains mystery checks
- No setup fee
All our clients get access to online platform with rich capabilities on mystery check tracking and reporting.